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X-WR-CALDESC:Events for Performance Strategies
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BEGIN:VTIMEZONE
TZID:Africa/Gaborone
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TZOFFSETFROM:+0200
TZOFFSETTO:+0200
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DTSTART:20240101T000000
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BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250327T080000
DTEND;TZID=Africa/Gaborone:20250328T163000
DTSTAMP:20260424T182352
CREATED:20250108T231800Z
LAST-MODIFIED:20250108T231800Z
UID:546-1743062400-1743179400@performancestrategies.co
SUMMARY:Industrial Relations: Enhancing Workplace Harmony (Real Estate)
DESCRIPTION:Industrial relations in real estate involve understanding and managing the relationships between employees\, management\, and other stakeholders\, including contractors and unions. Real estate firms often deal with a diverse workforce and legal frameworks governing employment. Training in industrial relations ensures compliance with labor laws\, fosters workplace harmony\, and equips managers with the tools to resolve conflicts effectively\, creating a positive and productive working environment.
URL:https://performancestrategies.co/event/industrial-relations-enhancing-workplace-harmony-real-estate/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250327T080000
DTEND;TZID=Africa/Gaborone:20250328T163000
DTSTAMP:20260424T182352
CREATED:20250108T231109Z
LAST-MODIFIED:20250109T033859Z
UID:544-1743062400-1743179400@performancestrategies.co
SUMMARY:Emotional Intelligence: Strengthening Relationships (Real Estate)
DESCRIPTION:Emotional intelligence (EI) in real estate is critical for managing the interpersonal dynamics of high-stakes negotiations and emotionally charged situations\, such as foreclosures or family disputes. It enables agents to empathize with clients\, manage stress\, and handle conflicts diplomatically. Training in EI enhances communication\, builds stronger relationships\, and helps professionals adapt to diverse client needs\, ultimately driving success in this relationship-focused industry.
URL:https://performancestrategies.co/event/emotional-intelligence-strengthening-relationships-real-estate/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250325T080000
DTEND;TZID=Africa/Gaborone:20250326T163000
DTSTAMP:20260424T182352
CREATED:20250109T014502Z
LAST-MODIFIED:20250109T034120Z
UID:574-1742889600-1743006600@performancestrategies.co
SUMMARY:Emotional Intelligence: Strengthening Interpersonal Skills (Hospitality)
DESCRIPTION:Emotional intelligence (EI) is critical in hospitality\, where staff interact with guests from diverse backgrounds\, often under high-pressure or emotionally charged situations. EI involves understanding and managing one’s emotions\, demonstrating empathy\, and fostering positive relationships. Training in EI helps staff handle conflicts diplomatically\, improve teamwork\, and maintain composure during challenges\, resulting in a more welcoming atmosphere for guests and a cohesive workplace culture.
URL:https://performancestrategies.co/event/emotional-intelligence-strengthening-interpersonal-skills/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250325T080000
DTEND;TZID=Africa/Gaborone:20250326T163000
DTSTAMP:20260424T182352
CREATED:20250109T013659Z
LAST-MODIFIED:20250109T034318Z
UID:569-1742889600-1743006600@performancestrategies.co
SUMMARY:Industrial Relations: Cultivating Workplace Harmony (Hospitality)
DESCRIPTION:Industrial relations in hospitality pertain to fostering harmonious relationships between employees\, management\, and labour unions. With the industry’s reliance on a large\, diverse workforce\, understanding labor laws\, conflict resolution\, and effective negotiation is vital. Training in industrial relations equips HR professionals and managers to address grievances fairly\, comply with legal requirements\, and maintain a motivated workforce. This minimizes workplace disruptions and ensures a positive environment that supports staff well-being and productivity.
URL:https://performancestrategies.co/event/industrial-relations-cultivating-workplace-harmony-hospitality/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250320T080000
DTEND;TZID=Africa/Gaborone:20250321T163000
DTSTAMP:20260424T182352
CREATED:20250109T044014Z
LAST-MODIFIED:20250109T044014Z
UID:596-1742457600-1742574600@performancestrategies.co
SUMMARY:Emotional Intelligence: Managing Client and Team Relationships
DESCRIPTION:Emotional intelligence (EI) is essential for managing high-pressure situations\, such as handling irate customers during service outages or technical failures. Employees with high EI can empathize with customer frustrations\, manage stress\, and de-escalate conflicts\, turning negative interactions into positive experiences. Training in EI enables employees to build stronger relationships with clients and colleagues\, fostering a collaborative and customer-focused work culture.
URL:https://performancestrategies.co/event/emotional-intelligence-managing-client-and-team-relationships/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250320T080000
DTEND;TZID=Africa/Gaborone:20250321T163000
DTSTAMP:20260424T182352
CREATED:20250109T043546Z
LAST-MODIFIED:20250109T043546Z
UID:594-1742457600-1742574600@performancestrategies.co
SUMMARY:Industrial Relations: Fostering Workplace Harmony (Internet)
DESCRIPTION:Industrial relations in ISPs involve navigating the complex relationships between employees\, management\, and external partners\, such as contractors and unions. Effective industrial relations practices ensure compliance with labor laws\, resolve workplace disputes\, and maintain team cohesion. Training in this area equips leaders with the skills to manage diverse teams and address employment-related challenges\, creating a harmonious and productive workplace.
URL:https://performancestrategies.co/event/industrial-relations-fostering-workplace-harmony-internet/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250318T080000
DTEND;TZID=Africa/Gaborone:20250319T163000
DTSTAMP:20260424T182352
CREATED:20250109T041226Z
LAST-MODIFIED:20250109T041226Z
UID:587-1742284800-1742401800@performancestrategies.co
SUMMARY:Emotional Intelligence: Enhancing Client and Team Relationships (Insurance)
DESCRIPTION:Emotional intelligence (EI) in insurance is essential for handling emotionally charged interactions\, such as dealing with claims following accidents or losses. EI involves understanding and managing one’s emotions while empathizing with clients. Training in this area enhances the ability of insurance professionals to remain composed under pressure\, de-escalate tense situations\, and build strong relationships with clients and colleagues. A workforce with high EI fosters a supportive and understanding environment\, which can significantly improve client satisfaction and employee morale.
URL:https://performancestrategies.co/event/emotional-intelligence-enhancing-client-and-team-relationships-insurance/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250318T080000
DTEND;TZID=Africa/Gaborone:20250319T163000
DTSTAMP:20260424T182352
CREATED:20250109T040656Z
LAST-MODIFIED:20250109T040656Z
UID:585-1742284800-1742401800@performancestrategies.co
SUMMARY:Industrial Relations: Building a Cohesive Work Environment (Insurance)
DESCRIPTION:Industrial relations in the insurance industry focus on fostering positive relationships between employees\, management\, and unions. Given the sector’s reliance on teamwork and adherence to regulations\, understanding labor laws\, resolving conflicts\, and maintaining a collaborative work environment are critical. Training in industrial relations empowers HR personnel and managers to address grievances effectively\, ensure compliance\, and sustain workplace harmony. This reduces potential disruptions\, enhances employee satisfaction\, and supports a productive organizational culture.
URL:https://performancestrategies.co/event/industrial-relations-building-a-cohesive-work-environment-insurance/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250313T080000
DTEND;TZID=Africa/Gaborone:20250314T163000
DTSTAMP:20260424T182352
CREATED:20250109T002640Z
LAST-MODIFIED:20250109T002640Z
UID:560-1741852800-1741969800@performancestrategies.co
SUMMARY:Industrial Relations: Aligning Workforce and Policy (Medical)
DESCRIPTION:Industrial relations in healthcare involve managing relationships between staff\, management\, and regulatory bodies to ensure a harmonious work environment. Given the sector’s complexity and reliance on multidisciplinary teams\, understanding labor laws\, conflict resolution\, and negotiation is crucial. Training in industrial relations equips HR and management personnel with the skills to address grievances\, foster positive organizational cultures\, and maintain compliance with legal and ethical standards. This minimizes workplace disruptions and enhances overall productivity.
URL:https://performancestrategies.co/event/industrial-relations-aligning-workforce-and-policy-medical/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250313T080000
DTEND;TZID=Africa/Gaborone:20250314T163000
DTSTAMP:20260424T182352
CREATED:20250109T001843Z
LAST-MODIFIED:20250109T001843Z
UID:558-1741852800-1741969800@performancestrategies.co
SUMMARY:Emotional Intelligence: Building Stronger Teams (Medical)
DESCRIPTION:Emotional intelligence (EI) is critical in healthcare\, where professionals often face high-stress situations requiring empathy\, patience\, and self-regulation. EI helps healthcare workers navigate complex interpersonal dynamics\, both with patients and colleagues\, fostering teamwork and reducing conflicts. Training in EI enhances staff’s ability to manage emotions\, communicate effectively\, and build stronger relationships\, contributing to a supportive and efficient healthcare environment.
URL:https://performancestrategies.co/event/emotional-intelligence-building-stronger-teams-medical/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250311T080000
DTEND;TZID=Africa/Gaborone:20250312T163000
DTSTAMP:20260424T182352
CREATED:20250108T233417Z
LAST-MODIFIED:20250108T233417Z
UID:550-1741680000-1741797000@performancestrategies.co
SUMMARY:Digital Citizenship: Navigating Technology Responsibly (Real Estate)
DESCRIPTION:Digital citizenship in real estate emphasizes the responsible and secure use of technology in a digital-first marketplace. This includes safeguarding sensitive client data\, utilizing online platforms for marketing\, and maintaining ethical conduct on social media. With virtual property tours and online transactions becoming standard\, training in digital citizenship is essential for real estate professionals to operate securely\, comply with data protection laws\, and enhance their digital presence effectively.
URL:https://performancestrategies.co/event/digital-citizenship-navigating-technology-responsibly-real-estate/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250306T080000
DTEND;TZID=Africa/Gaborone:20250307T163000
DTSTAMP:20260424T182352
CREATED:20250109T012616Z
LAST-MODIFIED:20250109T012616Z
UID:567-1741248000-1741365000@performancestrategies.co
SUMMARY:Digital Citizenship: Embracing the Digital Revolution in Hospitality
DESCRIPTION:Digital citizenship in the hospitality sector focuses on the ethical and effective use of digital tools and platforms\, including protecting guest data\, ensuring secure online transactions\, and maintaining professionalism on social media. With technology playing a pivotal role in modern hospitality\, training staff in digital citizenship fosters trust\, ensures compliance with data protection regulations\, and enhances digital engagement with guests. It empowers staff to leverage technology responsibly to create seamless and memorable digital and in-person experiences.
URL:https://performancestrategies.co/event/digital-citizenship-embracing-the-digital-revolution-in-hospitality/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250304T080000
DTEND;TZID=Africa/Gaborone:20250305T163000
DTSTAMP:20260424T182352
CREATED:20250109T043157Z
LAST-MODIFIED:20250109T043157Z
UID:592-1741075200-1741192200@performancestrategies.co
SUMMARY:Digital Citizenship: Navigating Technology with Responsibility (Internet)
DESCRIPTION:Digital citizenship is critical for ISPs\, as they are gatekeepers of internet access and security. Employees must understand data protection regulations\, cybersecurity best practices\, and responsible online behavior to safeguard customer information and uphold ethical standards. Training ensures employees can educate customers on secure usage\, comply with regulatory requirements\, and address digital misuse\, strengthening trust in the organization.
URL:https://performancestrategies.co/event/digital-citizenship-navigating-technology-with-responsibility-internet/
LOCATION:Gaborone
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250227T080000
DTEND;TZID=Africa/Gaborone:20250228T163000
DTSTAMP:20260424T182352
CREATED:20250109T040212Z
LAST-MODIFIED:20250109T040212Z
UID:583-1740643200-1740760200@performancestrategies.co
SUMMARY:Digital Citizenship: Responsible Technology Use in Insurance (Insurance)
DESCRIPTION:Digital citizenship in insurance involves the responsible use of technology to protect client data\, communicate professionally\, and maintain ethical online practices. As the industry increasingly digitizes\, ensuring staff understand data privacy laws\, cybersecurity protocols\, and online etiquette is critical. Training in digital citizenship equips employees to navigate the digital landscape confidently\, minimizing risks of breaches and enhancing the organization’s trustworthiness. It also helps in leveraging digital platforms for client engagement and service delivery.
URL:https://performancestrategies.co/event/digital-citizenship-responsible-technology-use-in-insurance-insurance/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250225T080000
DTEND;TZID=Africa/Gaborone:20250226T170000
DTSTAMP:20260424T182352
CREATED:20250109T000515Z
LAST-MODIFIED:20250109T000515Z
UID:556-1740470400-1740589200@performancestrategies.co
SUMMARY:Digital Citizenship: Navigating Healthcare Technology (Medical)
DESCRIPTION:Digital citizenship in healthcare encompasses the responsible use of technology\, including safeguarding patient data\, maintaining professionalism on digital platforms\, and leveraging tools to improve patient care. With the increasing integration of technology in healthcare\, staff must understand cybersecurity\, data privacy laws\, and ethical digital practices. Training in digital citizenship ensures compliance with regulations and promotes the effective use of digital resources to enhance patient experiences and care delivery.
URL:https://performancestrategies.co/event/digital-citizenship-navigating-healthcare-technology-medical/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250220T080000
DTEND;TZID=Africa/Gaborone:20250221T163000
DTSTAMP:20260424T182352
CREATED:20250108T232618Z
LAST-MODIFIED:20250108T232618Z
UID:548-1740038400-1740155400@performancestrategies.co
SUMMARY:Customer Support: Streamlining Operational Excellence (Real Estate)
DESCRIPTION:Customer support focuses on resolving client inquiries and issues efficiently\, whether related to contract clarifications\, property inspections\, or financing queries. It ensures that operational aspects of real estate transactions run smoothly\, minimizing frustrations for clients. Training in customer support helps staff navigate technical and logistical challenges\, ensuring a seamless client experience and reinforcing the professionalism of the agency.
URL:https://performancestrategies.co/event/customer-support-streamlining-operational-excellence-real-estate/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250218T080000
DTEND;TZID=Africa/Gaborone:20250219T163000
DTSTAMP:20260424T182352
CREATED:20250109T011942Z
LAST-MODIFIED:20250109T011942Z
UID:562-1739865600-1739982600@performancestrategies.co
SUMMARY:Customer Support: The Backbone of Hospitality Operations
DESCRIPTION:Customer support operates behind the scenes to resolve issues and streamline services\, ensuring smooth operations that guests may not directly observe but greatly benefit from. It includes efficiently managing reservations\, coordinating logistics\, and addressing operational challenges. Training in customer support equips staff with the tools to anticipate problems\, improve response times\, and collaborate effectively across departments\, which enhances overall guest satisfaction and operational efficiency.
URL:https://performancestrategies.co/event/customer-support-in-hospitality/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250213T080000
DTEND;TZID=Africa/Gaborone:20250214T163000
DTSTAMP:20260424T182352
CREATED:20250109T042600Z
LAST-MODIFIED:20250109T042600Z
UID:589-1739433600-1739550600@performancestrategies.co
SUMMARY:Customer Support: Optimizing Service Delivery (Internet)
DESCRIPTION:Customer support in ISPs focuses on addressing technical problems and ensuring uninterrupted service. It includes troubleshooting connectivity issues\, assisting with device setups\, and managing escalations effectively. A well-trained support team improves resolution times\, minimizes downtime for customers\, and enhances the company’s reputation. Training in this area provides staff with the technical expertise and problem-solving skills needed to deliver seamless and reliable support.
URL:https://performancestrategies.co/event/customer-support-optimizing-service-delivery-internet/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250211T080000
DTEND;TZID=Africa/Gaborone:20250212T163000
DTSTAMP:20260424T182352
CREATED:20250109T032133Z
LAST-MODIFIED:20250109T032235Z
UID:577-1739260800-1739377800@performancestrategies.co
SUMMARY:Customer Support: Operational Excellence Behind the Scenes (Insurance)
DESCRIPTION:Customer support in insurance focuses on the operational aspects of assisting clients\, such as policy modifications\, claim processing\, and resolving technical issues. This behind-the-scenes support ensures smooth and seamless service delivery\, which directly impacts client satisfaction. Training in customer support helps professionals optimize processes\, handle sensitive information securely\, and utilize technology effectively. This ensures that clients receive timely and accurate assistance\, contributing to their overall confidence in the
URL:https://performancestrategies.co/event/customer-support-operational-excellence-behind-the-scenes-insurance/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250206T080000
DTEND;TZID=Africa/Gaborone:20250207T163000
DTSTAMP:20260424T182352
CREATED:20250108T235739Z
LAST-MODIFIED:20250108T235739Z
UID:554-1738828800-1738945800@performancestrategies.co
SUMMARY:Customer Support: Effective Back-End Operations (Medical)
DESCRIPTION:While customer service focuses on front-facing interactions\, customer support involves backend operations that enable seamless care delivery. This includes handling appointments\, managing patient records\, and supporting medical professionals with administrative tasks. Proper training ensures that support staff can efficiently manage processes\, reduce bottlenecks\, and maintain the accuracy and confidentiality of patient information. A well-trained support team is essential for operational efficiency and improved patient outcomes.
URL:https://performancestrategies.co/event/customer-support-effective-back-end-operations-medical/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250204T080000
DTEND;TZID=Africa/Gaborone:20250205T163000
DTSTAMP:20260424T182352
CREATED:20250108T225438Z
LAST-MODIFIED:20250108T225438Z
UID:542-1738656000-1738773000@performancestrategies.co
SUMMARY:Customer Service: Creating Exceptional Client Experiences (Real Estate)
DESCRIPTION:Customer service in real estate is about building trust and ensuring client satisfaction throughout the property-buying\, selling\, or leasing process. It involves clear communication\, proactive problem-solving\, and a deep understanding of client needs\, which are critical in high-value and often emotional transactions. Training in customer service equips agents with the skills to deliver exceptional experiences\, which can lead to referrals and long-term client loyalty\, a cornerstone of success in real estate.
URL:https://performancestrategies.co/event/customer-service-creating-exceptional-client-experiences-real-estate/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250130T080000
DTEND;TZID=Africa/Gaborone:20250131T163000
DTSTAMP:20260424T182352
CREATED:20250108T234443Z
LAST-MODIFIED:20250108T234443Z
UID:552-1738224000-1738341000@performancestrategies.co
SUMMARY:Customer Service: Creating Memorable Guest Experiences (Hospitality)
DESCRIPTION:Customer service in hospitality is the cornerstone of creating unforgettable guest experiences. It involves\, not only meeting\, but exceeding guest expectations by providing personalized and attentive interactions. From greeting guests warmly to addressing complaints professionally\, customer service shapes a guest’s perception of an establishment. Training in this area ensures staff can consistently deliver exceptional service\, handle diverse guest needs\, and maintain brand reputation\, ultimately leading to increased guest loyalty and positive reviews.
URL:https://performancestrategies.co/event/customer-service-creating-memorable-guest-experiences-hospitality/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250128T080000
DTEND;TZID=Africa/Gaborone:20250129T080000
DTSTAMP:20260424T182352
CREATED:20250108T214202Z
LAST-MODIFIED:20250109T003833Z
UID:540-1738051200-1738137600@performancestrategies.co
SUMMARY:Customer Service:  Delivering Unmatched Client Experiences (Internet)
DESCRIPTION:Customer service in the ISP industry goes beyond resolving issues; it involves creating a positive\, trust-driven experience for clients who rely on consistent internet connectivity for work\, education\, and leisure. A professional approach to customer service includes proactive communication about service disruptions\, offering tailored solutions\, and maintaining transparency. Training equips ISP employees with the tools to handle customer expectations effectively\, enhancing loyalty and reducing churn in a highly competitive market.
URL:https://performancestrategies.co/event/customer-service-delivering-unmatched-client-experiences-internet/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250123T080000
DTEND;TZID=Africa/Gaborone:20250124T163000
DTSTAMP:20260424T182352
CREATED:20250108T213222Z
LAST-MODIFIED:20250108T213222Z
UID:538-1737619200-1737736200@performancestrategies.co
SUMMARY:Customer Service: Elevating Client Experiences (Insurance)
DESCRIPTION:Customer service in the insurance industry is pivotal in building trust and long-term client relationships. It encompasses understanding client needs\, delivering clear communication about policies\, and assisting with claims efficiently. Since clients often approach insurance providers during stressful situations\, exceptional service can turn a potentially negative experience into a positive one. Training in customer service equips insurance professionals with skills to empathize with clients\, manage complex queries\, and deliver service that exceeds expectations\, fostering loyalty and enhancing the company’s reputation.
URL:https://performancestrategies.co/event/customer-service-elevating-client-experiences-insurance/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Gaborone:20250121T080000
DTEND;TZID=Africa/Gaborone:20250122T163000
DTSTAMP:20260424T182352
CREATED:20250107T191710Z
LAST-MODIFIED:20250107T191710Z
UID:501-1737446400-1737563400@performancestrategies.co
SUMMARY:Customer Service: The Heart Of Patient Care (Medical)
DESCRIPTION:Customer service in healthcare goes beyond answering questions or resolving concerns; it is about creating a patient-centered experience that fosters trust and comfort. Every interaction\, from greeting patients to providing information\, can significantly impact a patient’s perception of care quality. Training in customer service equips healthcare staff to communicate effectively\, manage expectations\, and handle sensitive situations with empathy. This ensures that patients feel valued and respected\, enhancing satisfaction and loyalty.
URL:https://performancestrategies.co/event/customer-service-the-heart-of-patient-care-medical/
LOCATION:Woodlane Hotel\, Riverwalk Mall\, Gaborone\, Gaborone\, 0000\, Botswana
END:VEVENT
END:VCALENDAR