Industrial relations in ISPs involve navigating the complex relationships between employees, management, and external partners, such as contractors and unions. Effective industrial relations practices ensure compliance with labor laws, resolve workplace disputes, and maintain team cohesion. Training in this area equips leaders with the skills to manage diverse teams and address employment-related challenges, creating a harmonious and productive workplace.

Emotional intelligence (EI) is essential for managing high-pressure situations, such as handling irate customers during service outages or technical failures. Employees with high EI can empathize with customer frustrations, manage stress, and de-escalate conflicts, turning negative interactions into positive experiences. Training in EI enables employees to build stronger relationships with clients and colleagues, fostering a collaborative and customer-focused work culture.