Refunds and Cancellations Policy
Performance Strategies Enterprises (Pty) Ltd
Effective date: 2 November 2026
Your legal rights
This policy covers PSE online courses, public workshops, live virtual sessions and corporate training. Mandatory cancellation, cooling-off and service-quality rights prevail. Accessing content does not automatically waive a statutory right. Where lawful early performance requires a separate request or acknowledgement, PSE must obtain it appropriately rather than relying only on these terms.
Online courses
As an additional PSE cancellation arrangement, request a full refund within seven calendar days of purchase if you have not accessed the learning content. Merely creating an account or receiving confirmation does not count as accessing lessons. This voluntary arrangement does not shorten any statutory period.
After content access, a change-of-mind refund is not normally available, subject to legal rights. We will assess duplicate payments, material misdescription, unavailable courses and technical failures attributable to PSE for an appropriate remedy, including restored access, replacement delivery, an extension or a full or proportionate refund. An extension offered as a remedy does not create an automatic retake extension for all learners.
Not completing within 14 days, failing an assessment or an employer’s unsuccessful HRDC claim does not alone establish a refund entitlement where PSE delivered the agreed service. Remedies remain available if our own breach, inaccurate representation or defective supporting records caused the problem.
Public workshops and live virtual training
For voluntary cancellation outside overriding statutory rights, written notice received at least 14 working days before training qualifies for a full refund; 7–13 working days qualifies for 50%; fewer than 7 working days normally receives no change-of-mind refund. Working days exclude Botswana weekends and public holidays. Charges remain subject to applicable requirements of fairness and reasonableness.
A suitable substitute may attend with advance agreement. Transfers to another date depend on availability and confirmation. A no-show or voluntary early departure does not normally qualify for a refund, subject to law and exceptional circumstances considered fairly.
If PSE cancels before delivery, choose a full refund or an agreed alternative date. A material change that prevents attendance may also justify a refund. If delivery stops partway through, we offer an appropriate remedy for the undelivered service. Customers are not required to accept credit instead of a refund to which they are entitled.
Corporate bookings
A written agreement may set specific cancellation and rescheduling terms. Any preparation or third-party cost recovery must be disclosed, lawful, reasonable and evidenced. We will not recover the same loss twice. Where no specific terms apply, the published public-workshop arrangements apply subject to law.
Requests and payment
Email admin@performancestrategies.co with your name, registered email, course, payment reference, reason and preferred remedy. Do not include passwords or complete payment-card details. We assess requests promptly, explain decisions and confirm the refund amount and expected processing time. Refunds normally return through the original payment method, subject to the provider’s process and any legal deadline. We do not retain processing charges where law requires a full refund. Exchange-rate differences imposed by an external provider will be explained where relevant.