Industrial relations in hospitality pertain to fostering harmonious relationships between employees, management, and labour unions. With the industry's reliance on a large, diverse workforce, understanding labor laws, conflict resolution, and effective negotiation is vital. Training in industrial relations equips HR professionals and managers to address grievances fairly, comply with legal requirements, and maintain a motivated workforce. This minimizes workplace disruptions and ensures a positive environment that supports staff well-being and productivity.

Emotional intelligence (EI) is critical in hospitality, where staff interact with guests from diverse backgrounds, often under high-pressure or emotionally charged situations. EI involves understanding and managing one’s emotions, demonstrating empathy, and fostering positive relationships. Training in EI helps staff handle conflicts diplomatically, improve teamwork, and maintain composure during challenges, resulting in a more welcoming atmosphere for guests and a cohesive workplace culture.